Return and refund policy

Free Return Shipping

Return shipping is free for all eligible returns. After your return request is approved, we will provide a prepaid return label. No return-label fee will be deducted from your refund.

Refunds

After we receive and inspect your returned item, you will receive an email notification.

If approved, your refund will be issued to the original payment method within 5–10 business days.
Your bank or card issuer may require additional time to process the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

• contact us within 7 days
• include clear photos of the issue

We will cover all costs and provide a free replacement or a full refund.

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original item for a refund and place a new order.

Order Cancellations

Orders can be cancelled before they ship.
If your order has already shipped, it must be returned following the policy above.

Contact Information

Email: hello@thelelia.com
Address: 5717 Ferguson Dr, Commerce, California 90022, United States